Change is the only constant in the world of healthcare. The orthotics and prosthetics space has seen seismic changes in the last decade. Experts suggest that the demand for DMEPOS products and services will continue to grow at an exponential rate. An aging population and the prevalence of age and disease-related disability.
The business typically relies on referrals and replacement orders for revenue. With a surge in the demand for products and evolving patient expectations it is important to adopt the right technology to manage financial and patient outcomes.
It all starts with a roadmap. A successful roadmap will tell you what needs to happen and when. Technology implementation that isn’t underpinned by thoughtful strategic context rarely provides quantifiable business value. To power sustainable growth in a fast-paced industry it is essential to be guided by a roadmap that tells you where you are and most importantly where you could be.
A successful implementation journey begins with understanding the understanding the destination.
By the end of this post, you will have a clear answer to all these questions and more.
A thorough assessment of your current environment will give a big-picture view of the PE solution you need to improve financial and operational efficiency.
Assess your existing:
People: Who will be using your patient engagement solution? What skills do they have or need?
Process: What processes will be tightened? Will you need to implement new processes to get maximum ROI?
Platforms: How well will the new patient engagement solution play well with your current tech stack? Will there be multiple integration needs?
What are the specific patient engagement outcomes you’d like to achieve?
Too many DMEPOS practices cobble together multiple products to achieve their patient engagement goals. And a lot many times due to high tech debt, low adoption numbers, and a steep learning curve most transformation efforts fail. Before implementing a patient engagement solution outline key focus areas and make sure the technology you are planning to invest in ticks the right boxes.
Implementing a patient engagement solution is a huge change. It requires across the board support and active involvement from various departments. Whether it is physicians, practice managers, nursing assistants or revenue cycle directors it is important that everybody is offered the right training and assistance to adapt to a new workflow. A well-planned OCM (organizational change management) strategy will prevent workflow disruptions and productivity loss.
Implementation projects can take time. Developing a phased implementation plan and assigning project champions can ensure implementation efforts are fast-tracked. Also, identifying key goals at each step of the journey enables end-users and internal stakeholders to have a clear-eyed view of where the implementation project stands and what the next steps are. A clear operating plan and defined milestones are great ways to ensure quick implementation and adoption of patient engagement technology.