8 easy to implement steps for a patient friendly revenue cycle.

The DMEPOS industry is transitioning towards outcome-based care models. Federal regulations and reimbursement models are becoming increasingly patient-focused. Patients who are at the forefront of this change are demanding it. Changing expectations have transformed every phase of the care journey, including what was once primarily a back office function- the revenue cycle.

A revenue cycle that puts the patient front and center can distinguish DME practices and light the way for better financial outcomes.

What is a patient-centric revenue cycle?

A patient-centric revenue cycle focuses on the patient experience and provides them with flexibility, transparency and personalization. It makes the collections effort more patient-friendly and collaborative. Patients are treated as partners in the billing process. Creating an integrated revenue cycle requires strategic forethought. And as always it begins with a roadmap…

A complex but rewarding journey

It is essential that DME practices understand and adopt a patient-focused revenue cycle. It not only drives great financial outcomes but can improve patient satisfaction and retention.

It is a journey that will require making fundamental shifts to the way DME provider organizations function. However, by committing to it and implementing technology to facilitate it, healthcare organizations can make progress. It is time to create a financial experience that is great for patients and the business.